Corporate IT support service

We offer you customized IT services in the areas of IT support, IT security, IT unfrastructure and cloud technologies in Eastern Europe and CIS

Request a call

Benefits of working with assino under an SLA contract:

Up to 10 free hours of support specialist work when purchasing 1C
Comprehensive support services including consultations, setup, system modifications, user training, and technical support
assino's own Hotline system for request control and processing
A team of specialists for all your needs
Maintaining of system stability 24/7
Compliance with ISO 9001:2015 standard and ITIL methodology

assino support for your business

Whether it is advice on the implementation of an IT system or the subsequent administration and further development: our services adapt to the requirements of your company at any time. This way you get a service that allows you to concentrate 100% on your core competencies.

Application services – on-site or in the cloud

Your business IT is supported by highly qualified specialists with many years of experience in ERP and financial systems in international companies in Russia and the CIS. Our services are performed in ITIL-oriented service management and in accordance with ISO 9001 and the support obligations specified in the service level agreement (SLA).

Our specialists organize your tax accounting and also prepare the tax reports for submission to the relevant authorities. In tax due diligence we analyze your accounting system and give recommendations for tax optimization on this basis.

assino support portal

We offer you competent help with all questions about our products. You will receive practical information, and we will support you in three languages (DE / EN / RU) in handling your software solution. So you have

a central point of contact with the assino hotline, for all questions about your applications
the corresponding actions as part of the service level agreement (SLA)
access to your individual Support Manager with the support team in convenient cooperation

assino support with the ITIL methodology and according to ISO 9001

We support you

with clear and unambiguous rules
with an exact distribution of tasks

and take care of

transparency in all processes
a continuous improvement of support technologies

Get more with assino support

You will receive appropriate advice from us with which you can optimize your business processes and efficiently adapt them to your company's standards. We support you in the following requirements:

Employee training in system applications
Development and creation of external reports
Creation of monthly, quarterly and annual accounts
Data transfers to internal and external locations
Integration with external systems

assino support is the basis for legally compliant IT

With our help and support you come to a solution that

complies with Law No. 152-FZ regarding the storage of personal data
complies with Law No. 488-FZ regarding marking all goods for sale on the territory of the Russian Federation (RF)
includes the organization of legally compliant document management (DMS) and electronic data traffic with partners and authorities (EDI)

We

International consulting company –
the market leader in automation of international companies in Russia and the CIS countries. Professionals with proven experience and an implemented quality management system ISO 9001:2015